Privacy Policy

1. Introduction

SMEC Technologies ("Company," "we," "our," or "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, submit a request for quotation (RFQ) or enquiry, or engage our industrial control and automation services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect the following types of information:

a) Business and Contact Information

• Full name, job title/designation and the company or organization you represent
• Business email address, phone number and country/location
• Industry sector and the nature of your requirement or enquiry
• Project information and any documents you choose to upload (RFQs, BOQs, tender scopes, drawings, specifications)
• Billing and payment details where an order is placed

b) Non-Personal Information

• Browser type, operating system and device information
• IP address and geographic location
• Pages visited, time spent on pages and navigation patterns
• Referring website addresses

c) Cookies and Tracking Technologies

We use cookies, web beacons and similar tracking technologies (including analytics and advertising tags) to enhance your browsing experience, analyze website traffic and measure marketing performance. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• To review RFQs and project requirements and prepare quotations
• To process orders, deliver engineered systems and provide commissioning and support
• To respond to enquiries and provide technical and customer support
• To communicate with you about quotations, projects, products, capabilities and relevant updates
• To improve our website, services and user experience
• To comply with legal obligations and enforce our terms
• To prevent fraud and ensure the security of our platform

4. How We Share Your Information

We do not sell, trade or rent your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist us with hosting, email/CRM delivery, analytics and payment processing.
• OEM and Supply Partners: Where necessary to fulfill a quotation or order, and only to the extent required to deliver your project.
• Legal Requirements: When required by law, court order or government regulation.
• Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure storage of data with restricted access
• Regular security reviews and access controls
• Employee awareness of data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quotation, project and order records may be retained for warranty, contractual and statutory compliance purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are intended for businesses and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

9. Third-Party Services

Our website may use third-party services such as Google Analytics, Google Tag Manager, advertising platforms and form/CRM providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Marketing Communications

We may send you emails, SMS or WhatsApp messages about our products, capabilities, projects and offers. You can opt out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly. Even after opting out, you may still receive transactional messages related to an active enquiry or order.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us: